Is not only by theory, but also in practice, that we know that having the right organization is the enabler for achieving results.
Best players organized the wrong way either do not express in full their potential or have their efforts frustrated by lack of performance: we as managers have the need to make sure that organization is crafted to perform not to lose power.
But how to approach it?
This first time we focus on context. And putting in context passes through understanding and formalizing the processes driven or affected by our organization.
Documenting processes is not only a theoretical exercise, but enables providing:
- a consistent representation of processes
- a consistent representation of operating procedures
- a deep understanding of interfaces, decision points, touch points and information exchanges
- a unique definition of sequence how operations are done
- an overall tool to express process strengths and improvement opportunities
In order to go ahead you need to:
- Understand the “universe” where process/es live: all of them are not standalone but live and interact with other processes or simple activities and defining the scope and the “world” correctly helps in figuring out what we want to meet
- Start with interviews of real handlers of processes, documentation of them and further review
- Sketch out the process flow and deliverables, together with interfaces and information exchanges
- Re thing the process “from outside” so to put it in context and in a homogeneous representation
- Collect process strengths and weaknesses so to eventually combine them with organization redesign: they will be wealth in understanding the optimizations and barriers
Next time we focus on “customer side” of the organization.
- Product and Process Design Principles: Synthesis, Analysis and Design, Warren D. Seider (Amazon)
- Process Design, A Practical Guide to What to do When and How for Facilitators, Consultants, Managers and Coaches: Making it Work; Dorothy Strachan (Amazon)
- The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance; Tristan Boutros (Amazon)
(Image by Dusan Gavenda)